Your Privacy Policy SWS with ToolFire
Last Updated: Aug 17, 2025
At Tool Fire Innovations (“we,” “us,” or “Tool Fire”), we are dedicated to ensuring Privacy Policy SWS protection through our Privacy Policy for the SuperWASupport WhatsApp Support Plugin and our website, https://toolfire.online. The SWS Policy outlines how we collect, use, and safeguard your data, ensuring transparency and robust data security. By using the WhatsApp Support Plugin, you agree to the terms of the SWS Privacy Policy described below.
Data We Collect to Support the Privacy Policy SWS
The Privacy Policy SWS governs minimal data collection to deliver the WhatsApp Support Plugin’s functionality and enhance user experience:
- Analytics Data: We collect anonymized data, such as clicks on the floating WhatsApp button, to monitor engagement and improve the plugin, aligning with the Privacy Policy SWS’s commitment to privacy protection.
- Licensing Data: Our partner, Freemius, collects data like license keys and domain information to manage plugin licensing and updates, as outlined in the Privacy Policy SWS.
- Cookies: Freemius may use cookies to facilitate plugin licensing, analytics, and user preferences, set only after your consent, per the Privacy Policy SWS.
- Support-Related Data: If you contact us for assistance, the Privacy Policy SWS allows us to collect voluntarily provided personally identifiable information (PII), such as your name or email.
No PII is collected by the WhatsApp Support Plugin unless explicitly provided, ensuring compliance with the Privacy Policy SWS and data security.
How We Use Your Data ?
The Privacy Policy SWS ensures your data is used responsibly to:
- Enable WhatsApp Support Plugin features like agent management, popup displays, and seamless WhatsApp connectivity.
- Analyze anonymized usage data (e.g., button clicks) to optimize the plugin’s performance, supporting privacy protection.
- Manage plugin licensing, subscriptions, and updates via Freemius, as per the Privacy Policy.
- Provide customer support to address your inquiries about the WhatsApp Support Plugin.
We do not use your data for marketing or share it beyond what’s necessary for the Privacy Policy SWS and data security.
Third-Party Services Supporting the Privacy Policy
The WhatsApp Support Plugin integrates with Freemius for plugin licensing, subscriptions, and analytics. Freemius processes data according to its Privacy Policy (https://freemius.com/privacy/). By agreeing to the Policy, you accept Freemius’ terms. We do not share your data with other third parties unless required by law, reinforcing privacy protection.
GDPR and Privacy Compliance Under the SWS Policy
The Privacy Policy SWS complies with global regulations like GDPR and CCPA, prioritizing user privacy rights:
- Opt-Out: You can disable analytics tracking via the WhatsApp Support Plugin settings or Freemius dashboard (https://dashboard.freemius.com).
- Data Access: Request access to or deletion of your data by emailing support@toolfire.online, with responses within legal timeframes (e.g., 30 days for GDPR), as per the Policy.
- Consent: Freemius’ opt-in process informs you about data practices, allowing you to consent to or decline cookies and analytics, supporting user privacy rights.
Data Security in the Policy
The Policy mandates industry-standard data security measures, such as encryption, to protect your data. Freemius employs secure protocols for plugin licensing and analytics. While we strive for maximum security, no system is 100% secure, but the Privacy Policy ensures robust safeguards for the WhatsApp Support Plugin.
Data Retention
- Analytics Data: Anonymized data is retained for up to 24 months to improve the WhatsApp Support Plugin, per the Privacy Policy.
- Licensing Data: Managed by Freemius and retained per their policy, deleted upon license termination or user request.
- Support Data: PII (e.g., name, email) is kept for up to 12 months to resolve inquiries, then securely deleted.
Your User Privacy Rights Under the Policy
The Policy grants User Privacy Rights you to:
- Opt out of analytics tracking.
- Request data access or deletion at support@toolfire.online.
- Raise concerns about privacy protection, which we’ll address promptly to support your trust in the WhatsApp Support Plugin.
Changes to the Policy
We may update the Privacy Policy to reflect changes in the WhatsApp Support Plugin or legal requirements. The latest version will be posted at https://toolfire.online/privacy/, with the “Last Updated” date revised. Check regularly for updates.
For questions about the Privacy Policy or the WhatsApp Support Plugin, contact:
- Tool Fire Innovations
- Email: support@toolfire.online
- Website: https://toolfire.online
Thank you for choosing the WhatsApp Support Plugin—the Policy ensures your privacy protection and a seamless experience!
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